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Case Study · SaaS & Software

A 4-hour quote became a 10-minute win.

In B2B sales there’s an unwritten rule: the first serious quote frames the deal. This software company kept losing that race to its own internal plumbing — until quoting became a ten-minute review instead of a four-hour excavation.

10×Faster quote turnaround
10 minMedian request-to-sent
0Pricing errors since go-live
B2B software company
IndustrySaaS & Software
MotionSales-assisted · configured pricing
Built byPromata — Blueprint → AI Build
StatusLive · quoting right now

Does this sound like your sales floor?

A prospect asks for pricing. The answer takes four hours — on a good day.
Quoting means spelunking: ERP for SKUs, a spreadsheet for prices, email for discount approval.
You’ve lost deals to competitors who answered while your quote was still in progress.
Two reps quote the same product differently — and both quote last month’s prices.
Your best closers spend their afternoons formatting documents.
IF YOU CHECKED THREE OF THESE — THIS CASE STUDY IS ABOUT YOU.
The Challenge

The deal was won in the first hour. The quote arrived in the fourth.

Every request meant assembling truth from four systems: configuration from the ERP, prices from a hand-maintained sheet, discounts from an email thread, and formatting from whichever proposal was copied last. Meanwhile, the prospect was shopping.

⚠ THE QUOTE DESK
“Can you send pricing today?” — 9:12 AMQUOTE SENT 2:40 PM
SKUs from ERP, prices from a spreadsheetTHREE SYSTEMS DEEP
Discount approval waiting in an inboxDEAL COOLING
Rep quoted the old price listMARGIN GONE
Closer formatting a documentALL AFTERNOON
✦ THE QUOTE ENGINE
Same request — draft ready for review9:18 AM
Configuration & pricing from one source of truthALWAYS CURRENT
Standard discounts by policy, exceptions routedMINUTES, NOT DAYS
Every quote priced identically, every time0 ERRORS
Closer reviews, personalizes, sends10 MINUTES TOTAL
VS

THE SAME 9:12 AM REQUEST — FOUR HOURS OF ASSEMBLY VS. TEN MINUTES OF REVIEW

  • Speed is a sales feature

    Buyers comparing three vendors rarely wait for the slowest quote. The first credible number anchors the deal — arriving fourth means negotiating against an anchor you did not set.

  • Truth lived in four places

    ERP, price sheet, discount emails, proposal templates. Every quote was a manual reconciliation of systems that disagreed weekly.

  • Errors compounded silently

    A stale price here, a wrong SKU there — each one was either lost margin or an awkward walk-back with a prospect.

  • Selling time went to admin

    The scarcest resource on the floor — closer attention — was spent on copy-paste and formatting.

The Solution

The quote assembles itself. Sales makes it personal.

An AI quoting engine reads each request as it arrives, configures the product, applies current pricing and discount policy, and produces a formatted, branded proposal — queued for a human to review, personalize, and send.

“Pricing for 40 seats, SSO, priority onboarding?”RFQ · email or form · 9:12 AM
READS · CONFIGURES · PRICES
ERP & price rulesOne source of truth, always current
Discount policyStandard applied · exceptions routed
Proposal engineBranded, formatted, ready to send
DRAFT READY 9:18 · SALES PERSONALIZES & SENDS 9:22 · EXCEPTIONS GO TO A HUMAN WITH OPTIONS
  • Understands requests, not just forms

    Free-text emails, RFQ documents, and web forms all parse into structured configurations — including requests that bury the pricing ask inside three other questions.

  • Policy as code, judgment preserved

    Standard discounts apply automatically and identically. Anything outside policy routes to a sales lead with margin analysis and suggested structures — decided in minutes, documented forever.

  • Pricing that cannot go stale

    The engine reads live ERP data at quote time. The spreadsheet is retired; the walk-back conversation is extinct.

  • The human touch, where it counts

    Reps add context, tailor the note, and press send. The relationship stays human; the assembly line does not.

Results & Business Impact

First to quote, in almost every deal.

  • Turnaround collapsed from hours to minutes

    Ten-minute median from request to sent proposal — the company is now routinely the first credible number a prospect sees.

  • Quote volume tripled on the same headcount

    Requests that once queued behind each other now run in parallel. Sales stopped rationing who deserves a fast quote.

  • Margin stopped leaking

    One pricing truth, policy-enforced discounts, zero stale numbers. Finance signed off on the audit trail with visible relief.

  • Closers went back to closing

    The afternoons came back — and went where afternoons should: on conversations, not formatting.

Speed did not replace judgment. It funded it.

Nothing about pricing strategy changed — the rules were always there, scattered across systems and inboxes. Encoding them made every quote as sharp as the best rep’s best day, and gave the actual humans their selling time back.

10×Faster turnaround
10 minRequest to sent
0Pricing errors

What we didn't solve

Every quote is read by a person before it is sent. Non-standard commercial terms — an unusual discount structure, a bespoke payment schedule — are drafted by hand, because they are the ones where a template is the wrong instinct.

How long does YOUR quote take?

If the answer embarrasses you, tell us what’s in the way. We’ll show you the ten-minute version before you spend a dollar.

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Case study: a 4-hour quote became a 10-minute win